Where does this store ship from?
My orders ship from Santa Clara, California.
Are all your products handmade?
Yes, all my products are handmade and hand painted, I love taking care of the tiniest details to create a unique piece that you will love.
What kind of material and process do you use?
I make most of my designs using basswood wood, acrylic paint, transparent polyacrylic and chains. First, I work with the wood, cut it, sand it, drill it and make a pretty shape, then I work with the colors and the design, I use acrylic paint, small brushes and toothpicks for the smallest details like the dots you would see in almost all my designs, I add a layer of transparent poly acrylic to protect all the pieces, when the wood is ready I build the designs using different kinds of chains, hooks, jump rings and all sorts of jewelry accessories and tools. You would find the list of materials and colors on the description of each product.
All orders are made by hand to order?
Most of the orders are made by hand to order unless it is a unique piece and its ready to ship, In that case, I would specify it on the description of that product. Every other piece will be made at the time of the order is placed. Due the pieces being unique, hand painted, and handmade, slight variations between what you see on the website and the finished product are almost certain. Please expect the color and tone of your piece to vary slightly from the items depicted in the photographs. I consider these differences to be what adds uniqueness and individuality to my jewelry and accessories, and in no way a negative characteristic.
What are the earring hooks made of?
I use Sterling silver hooks. Are you looking for something specific? Let me know and we can talk about some options I can offer you.
What shipping services do you use?
All domestic orders are shipped by Priority mail flat rate via USPS.
What are your shipping costs?
Shipping is free on all orders over $40 or $4.95 per order inside the United States area.
You would see the shipping costs calculated for you at check out.
Do you accept orders placed outside of the US?
Of course! I ship everywhere. Shipping rates are calculated for you on the checkout page. Feel free to contact me if you need more international information.
How long will it take to receive my order?
All my items are shipped from Asheville, North Carolina. I ship all my products in the USPS priority mail flat rate boxes and typically the estimated delivery time is three to five business days to most locations in the US. International orders can take up to 20 days to arrive. Business days exclude weekends and holidays. I try to ship the items within 2-5 business days from purchase, but processing times may vary as each item is made by hand to order. If you need your item sooner, please feel free to email me and I can get it out as soon as possible!
What is this store's return and exchange policy?
I really want you to love whatever item you have purchased from me! So if there is a problem with your order please contact me so we can work it out :) But do remember, each item is handcrafted and completely one of a kind.
Unfortunately, for hygiene reasons I do not do exchanges or accept returns of earrings.
With other products exchanges are accepted up to 30 days after an order is processed and shipped.
Check out more information about return and exchange policies here.
How do I pay for my order? Is it secure?
Simply follow the checkout instructions to place your order. The checkout process uses PayPal, one of the most trusted online payment solutions on the web. You do not need to have a PayPal account to purchase from me, PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. Currently I only accept payments through Paypal.
Do you have a retail store?
I don't have a retail store. Now I'm just selling my designs online but I would love to have an open studio or store some day.
Are your products available for wholesale?
Yes! If you have a boutique, shop or any other place where you are interested in selling some of my colorful products, feel free to contact me so we can talk about this.
Where else can I find you and your work?
I share things about my life and work in different spaces around the web. Take a peek into my life, you can find me here:
Blog: Live Colorful
Facebook: Live Colorful Page
Pinterest: Elba Valverde
Thanks for stopping by my store! Hope you like what you see.